Terms and Conditions
Last updated: November 2025. Learn the terms governing the use of our services.
Welcome to Lexflow Studio
By accessing or using our website (www.lexflowstudio.com), requesting information about our services, or contracting any of our consulting and automation services, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms, please do not use our website or contract our services. These Terms apply to all website visitors, commercial proposal applicants, and clients who contract our services.
Company Information
Service Description
Lexflow Studio is an agency specialized in automation and artificial intelligence integration for tax law firms. Our services include:
Workflow Audit
- Documentation of existing workflows
- Identification of bottlenecks
- Time and resource analysis
- Evaluation of current tools
- Prioritized recommendations report
Solution Implementation
- Custom solution design
- Tool configuration and integration
- Testing and validation
- Technical documentation and user guides
Training and Capacity Building
Training of the client's team in the effective use of implemented solutions.
Post-Implementation Support
Technical support services and adjustments as specifically agreed in each project.
Important: The specific scope, deliverables, timelines, and fees for each project will be detailed in an individual Commercial Proposal or Engagement Letter that must be accepted by the client before work begins.
Contracting Process
Proposal Request
The process begins when you contact us through our website or email requesting information.
Initial Consultation
We will conduct an initial consultation (usually via video conference) to understand your needs, objectives, and operational context.
Commercial Proposal
We will send you a Commercial Proposal with a detailed description of scope, deliverables, timeline, fees, and specific conditions.
Acceptance and Signing
The contract is perfected when you formally accept the Commercial Proposal through electronic or physical signature, and make the initial payment.
Fees and Payment Terms
Fee Structure
Our fees are established on a case-by-case basis according to the complexity and scope of each project. It may include: payment per complete project, payment by phases or milestones, monthly fee, or a combination of the above.
Payment Methods
We accept payments via international bank transfer, credit/debit card, and other methods that will be specified in the Commercial Proposal.
Payment Terms
An initial payment (advance) is required before starting work. Subsequent payments are made according to milestones achieved or agreed schedule. Final payment is made upon delivery.
Consequences of Non-Payment
- We reserve the right to suspend services until pending payment is received
- We may apply late payment interest according to applicable laws
- We may terminate the contract if non-payment persists for more than 30 days
Client Obligations
For us to provide our services effectively, you need to comply with:
Access to Information
Provide us with timely access to all necessary information, documentation, systems, and personnel.
Accurate Information
Ensure that all information provided is accurate, complete, and up to date.
Point of Contact
Designate a representative with sufficient authority to make decisions related to the project.
Active Collaboration
Actively participate in meetings, validate proposals, and provide timely feedback.
Team Availability
Ensure that your team members are available for training sessions.
Testing and Validation
Perform tests and validations of implemented solutions according to our instructions.
Important: Failure to comply with these obligations may affect delivery timelines and quality of results. We will not be responsible for delays or deficiencies caused by lack of client collaboration.
Intellectual Property
Client Solutions
Once full payment of fees is received, the client will own the configurations, automations, and solutions specifically developed for their firm.
Lexflow Methodologies
Lexflow Studio retains all rights to: analysis methodologies and frameworks, pre-existing templates and resources, general knowledge and techniques, and any improvements to our methodologies. The client receives a non-exclusive, non-transferable license.
Third-Party Licenses
If solutions require third-party software, the client will be responsible for obtaining and maintaining the corresponding licenses.
Confidentiality
Both parties commit to keeping confidential all information exchanged during the project, including:
- Information about internal processes and firm operations
- Financial and commercial data
- Information about the firm's clients
- Technical configurations and system access
- Any information marked as confidential
Excepciones: Information is not considered confidential if it is in the public domain, was already known to us before the project, is legally disclosed to us by a third party, or must be disclosed due to legal requirement.
Duración: These obligations remain in effect during project execution and for five (5) additional years after its completion.
Use of Artificial Intelligence
As an agency specialized in automation and AI, we use artificial intelligence tools in providing our services, always under professional supervision.
We commit to:
- Not entering confidential client information into public AI tools without prior authorization
- Using only tools that meet adequate security and privacy standards
- Anonymizing sensitive data before processing when technically possible
- Professionally validating all AI-generated results
The client acknowledges that AI tools are auxiliary to our professional work and that all deliverables are reviewed and validated by our consultants.
Temporary System Access
To implement automation solutions, we may need temporary access to your systems, platforms, or tools through credentials you provide.
Limited Use
We will use these accesses only for project purposes and under your supervision.
Security
We will keep credentials secure and will not share them with unauthorized third parties.
Post-Project Deletion
Once the project is completed, we will delete all credentials and access, unless you expressly agree to maintain some access for ongoing support.
Warranties and Limitations
Our Guarantees
- We will provide services with professional diligence
- We will use industry best practices
- We will assign professionals with appropriate experience
- Solutions will work as specified in the Commercial Proposal
Consultative Nature
Services are consultative in nature. We provide recommendations, analysis, and technical solutions, but you are solely responsible for final implementation decisions and results obtained.
No Guarantee of Specific Results
We do not guarantee specific results such as "you will save X hours per month". Although we provide estimates based on our experience, results depend on multiple factors including adoption by your team.
Limitation of Liability
Aggregate Limit
Our total liability to you, for any cause (contractual, extra-contractual, negligence, or other), will not exceed the total amount of fees you have paid us for the specific project that gave rise to the claim.
In no case will we be liable for:
- Lost profits or loss of income
- Loss of business opportunities
- Damage to reputation
- Loss of data (except for gross negligence)
- Any other indirect or consequential damages
Plazo para reclamaciones: You must notify us in writing of any claim within a maximum period of six (6) months from delivery of final deliverables.
Duration and Termination
Termination by Mutual Agreement
We may terminate the project at any time by mutual written agreement.
Termination with Notice
Either party may terminate the project with 15 days written notice. The client will pay for services rendered up to the termination date.
Termination for Breach
We may terminate immediately if: the client does not pay within 30 days after due date, materially breaches their obligations without correction within 15 days after notification, or enters insolvency or bankruptcy.
Success Cases and Testimonials
We will only share information about project results, testimonials, or success cases if you give us express written authorization.
You decide what specific information can be shared: your firm's name, problem description, implemented solution, specific results or metrics, and testimonials.
You may revoke your authorization at any time, and we will remove the success case from our materials as soon as possible.
Website Use
We grant you a limited, non-exclusive, revocable license to access and use our website solely for informational purposes and to request our services.
Restrictions - You may NOT:
- Copy, modify, or distribute website content without authorization
- Perform scraping, data mining, or similar activities
- Attempt to gain unauthorized access to systems or networks
- Use the site for illegal or unauthorized purposes
Modifications to These Terms
We may modify these Terms occasionally to reflect changes in our services or applicable regulations. When we make significant changes, we will notify you by email at least 15 days in advance.
If you have an ongoing project, changes will not affect that specific project, which will continue to be governed by the Terms in effect at the time of contracting.
Force Majeure
We will not be liable for non-compliance caused by circumstances beyond our reasonable control, including:
- Natural disasters, pandemics, wars, or conflicts
- Massive internet, electricity, or telecommunications failures
- Legal or regulatory changes affecting service provision
- Failures of critical technology providers
Applicable Law and Dispute Resolution
These Terms shall be governed and interpreted in accordance with applicable laws depending on the client's jurisdiction and the nature of services provided.
Amicable Resolution
Before initiating any legal proceedings, both parties commit to attempting to resolve the dispute in good faith through direct negotiation for at least 30 days.
Mediation
If direct negotiation does not resolve the dispute, the parties agree to attempt mediation before going to court.
For clients located in the European Union, corresponding consumer protection regulations will apply and jurisdiction of the courts of their place of residence when applicable.
Privacy Policy
The processing of personal data is governed by our Privacy Policy, which is an integral part of these terms and conditions.
Contact
If you have questions about these Terms, our services, or any aspect of your project:
By contracting our services or using our website, you confirm that you have read, understood, and accepted these Terms and Conditions.